Privacy policy

Tranquil Cup Roasting Company ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide when you visit tranquilcup.com, place orders, subscribe to services, interact with our marketing, or contact customer support. This Privacy Policy explains what information we collect, how we use and share it, your rights and choices, how long we keep data, and how to contact us about privacy concerns. By using our services you agree to the terms of this policy.

Information we collect

Order and Transaction Information: name, billing and shipping address, email address, phone number, order details, payment method metadata, and transaction history.
Account Information: username, password hash, profile preferences, subscription settings, and communication preferences.
Customer Support and Communications: messages you send to support, including photos or attachments you provide for order issues.
Device and Usage Data: IP address, browser type and version, device identifiers, operating system, pages visited, referrers, and clickstream data.
Cookies and Similar Technologies: persistent and session cookies, local storage, and tracking pixels used for site functionality, analytics, and marketing.
Third‑Party Data: information from payment processors, fulfillment partners, marketing platforms, and social logins when you choose those options.
Marketing and Survey Responses: preferences, feedback, reviews, and responses to promotions or surveys.
Sensitive Data: we do not intentionally collect sensitive personal data such as social security numbers or government ID numbers except when required for legal, tax, or payment processing purposes; if collected, we will handle it with strict safeguards and only for the expressed purpose.

How We Use Information and Legal Bases

Order Fulfillment and Services: process purchases, prepare and ship orders, manage subscriptions, and provide customer service.
Payments and Fraud Prevention: authorize and settle payments, detect and prevent fraud, and comply with financial and tax obligations.
Site Functionality and Personalization: maintain accounts, store preferences, and personalize content or product recommendations.
Marketing and Communications: send transactional messages, order updates, promotional emails, and retargeting ads subject to your preferences.
Analytics and Product Improvement: analyze usage patterns to improve our website, products, packaging, and operations.
Legal Compliance and Safety: respond to lawful requests, enforce our policies, and protect our rights or the safety of users.
Legal Bases: for users in jurisdictions requiring a legal basis, we rely on contract performance for order processing, legitimate interests for fraud prevention and site improvement, consent for marketing communications where required, and legal obligations for compliance.

Sharing, Disclosure, and Third Parties

Service Providers: we share necessary data with payment processors, fulfillment and shipping partners, email and marketing platforms, analytics providers, and customer support tools to deliver services.
Business Transfers: in the event of a merger, acquisition, reorganization, or asset sale, personal data may be transferred as part of the transaction.
Legal Requirements: we will disclose information to comply with laws, respond to lawful requests, or protect rights, property, or safety.
Aggregated and Deidentified Data: we may use or share anonymized datasets that do not identify you.
Third‑Party Links and Platforms: our site may include links, widgets, or integrations with third parties; those services have separate privacy practices that govern their use of your information.
International Transfers: to operate globally we may transfer personal data to service providers or affiliates located in other countries. We apply contractual and technical safeguards to protect data when transferred.

Data Retention

We retain personal data as long as necessary to provide services, fulfill contractual and legal obligations, resolve disputes, enforce agreements, and improve our business. Typical retention periods: order records and tax data for at least the period required by law; marketing records until you opt out; support correspondence for a reasonable service period.

Security Measures

We use administrative, technical, and physical safeguards such as access controls, encryption in transit, periodic security reviews, and vendor assessments to protect personal data. No method of transmission or storage is completely secure and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies for essential site functions, analytics, performance, and marketing. You can manage cookie preferences through your browser settings and any cookie preference tools we provide. Opting out of certain cookies may affect site functionality or personalization.

Your Rights and Choices

Access and Correction: you may review and update your account information and preferences by logging into your account or contacting us at the address below.
Marketing Opt‑Out: you can unsubscribe from promotional emails using the link in any marketing message or by emailing Support@tranquilcup.com. Transactional messages cannot be opted out of.
Data Portability and Deletion: where required by law, you may request a copy of your personal information or request deletion. We may need to retain certain information for legal or business purposes.
Object and Restrict Processing: in applicable jurisdictions you can object to certain processing activities or request restriction of processing.
How to Exercise Rights: submit requests by emailing Support@tranquilcup.com with a clear description of the request and sufficient information to verify your identity. We will respond in accordance with applicable law.
Complaints: you may lodge a complaint with your local data protection authority if you are not satisfied with our response.
Additional U.S. State Privacy Rights: Residents of certain U.S. states may have additional rights regarding their personal information, including the right to access, delete, or opt out of certain data uses. We honor these rights as required by applicable law.

Children’s Privacy, Policy Changes, and Contact

Children: our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent; if we learn we have collected such data we will take steps to delete it.
Policy Changes: we may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on our website with an updated effective date.
Contact: for privacy questions, requests, or concerns email Support@tranquilcup.com.